Billing Terms and Conditions

At Orlena, we offer a range of secure payment options to ensure a smooth and reliable shopping experience.

1. Accepted Payment Methods

We accept the following payment options:

  • Credit & Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, JCB, UnionPay, Maestro and Elo.
  • PayPal
  • Google Pay
  • Shop Pay

All payments are processed securely and encrypted.

All payments are processed in United States Dollars (USD).

2. Payment Processing

  • Payment must be completed at the time of purchase.
  • Orders will not be processed or shipped until full payment is received.
  • If a payment is declined or fails, the order will not be confirmed.

3. Pricing & Currency

  • All prices listed on the Orlena website are in USD.
  • Prices are subject to change without prior notice.
  • Applicable taxes and shipping fees will be calculated at checkout.

4. Secure Payment Processing

  • Our website uses SSL encryption and trusted payment gateways to protect all transactions.
  • Orlena does not store or have access to your credit card or payment details.

5. Refunds & Chargebacks

  • Refunds are handled in accordance with our Refund Policy.
  • Unauthorized chargebacks may be disputed. If you experience any issues, please contact us first at info@wearorlena.com so we can assist you directly.

6. Fraud Prevention

  • Orlena reserves the right to cancel or hold any order suspected of fraudulent or unauthorized activity.
  • Additional verification may be required for high-value transactions.

Contact Information

Store Name: Orlena
Company Name: HS&F LLC
Company Registration Number: 2025-001703511
Address: 750 W San Jose Ave L2, Claremont, California, 91711, United States
Email: info@wearorlena.com
Phone: +19096822498

Customer Support Hours:
Our team is available Monday to Friday, 9:00 AM – 5:00 PM (PST) and usually responds within 12–24 hours on business days.