Refund policy

30-Day Hassle-Free Returns

At Orlena, we believe shopping for your perfect outfit should feel effortless and worry-free. If something isn’t quite right, we’re here to make it right with a simple and transparent return process.

Return Policy Summary

Return Period
You may request a return within 30 days from the date your order is delivered.

Order Cancellations
We offer a 24-hour cancellation window after your order is placed.
If you need to cancel your order, please contact our support team as soon as possible at info@wearorlena.com.

Once an order has already been processed or shipped, it can no longer be canceled and will need to follow our standard return process.

Item Condition
Returned items must be unused, in original condition, and sent back with all original packaging, accessories, and documentation.

Support Included
Our customer care team is here to assist you every step of the way, ensuring a smooth and hassle-free return experience.

Return Shipping Costs

Defective or Incorrect Items
If your item arrives damaged, defective, or incorrect, Orlena will cover all return shipping costs.

Change of Mind Returns
If you decide to return an item due to preference, sizing, or no longer needing it, return shipping costs will be the customer’s responsibility. Original shipping fees are non-refundable.

Restocking Fee

We do not charge any restocking fees.
You’ll never be penalized with hidden return handling charges. We believe in fair, transparent policies designed around your comfort and confidence when shopping with us.

How to Initiate a Return

  1. Contact Us
    Email us at info@wearorlena.com with your order number and a brief explanation of the return.
  2. Prepare the Package
    Securely pack your item in its original packaging, ensuring all tags and components are included.
  3. Ship the Item
    Once your return is approved, you’ll receive detailed instructions on where to send your package.

Refund Timeline

Quality Check
Once your return is received, our team will inspect the item to ensure it meets our return criteria.

Refund Processing
Approved refunds will be issued to your original payment method.

Please allow up to 7 business days for the refund to appear, depending on your payment provider.

Order Not Delivered

If your order has not arrived within the estimated delivery window, please contact us at info@wearorlena.com with your order number.

If the order is confirmed lost in transit, we will issue a full refund or send a replacement at no additional cost.

Exchanges
Need a different size, color, or style?

We’re happy to help! Just contact our support team and we’ll assist you as quickly as possible.

Items Not Eligible for Return

For hygiene and safety reasons, the following items may not be eligible for return:

  • Swimwear and bikinis (unless defective)
  • Items marked as final sale
  • Worn or damaged items not due to defects

Any non-returnable items will be clearly stated on the product page before purchase.

Need Help?

If you have any questions, please visit our FAQ page or contact our support team—we’re always happy to help.

Contact Details

Store Name: Orlena
Address: 750 W San Jose Ave L2, Claremont, California, 91711, United States
Email: info@wearorlena.com
Phone: +12067784240

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (PST)

We aim to respond to all inquiries within 1–2 business days.