FAQ
Welcome to the Orlena FAQ
We’re here to make your shopping experience with Orlena as smooth and stress-free as possible. Below you’ll find answers to some of our most common questions. If you need further assistance, our support team is always happy to help.
1. How long does delivery take?
Answer:
Our estimated delivery timeline is as follows:
Processing time: 1–2 business days
Transit time: 6–8 business days
Estimated total delivery: 7–10 business days
For more information, please review our Shipping Policy.
2. Do you offer free shipping?
Answer:
Yes. All orders shipped within the United States qualify for free standard shipping, with no minimum purchase required.
3. Where is Orlena based?
Answer:
Orlena is a U.S.-based fashion brand headquartered in Claremont, California.
At this time, we ship exclusively within the United States.
4. What if my item arrives damaged, defective, or incorrect?
Answer:
If your order arrives damaged, defective, or incorrect, we’ll arrange a replacement or suitable resolution at no additional cost. Please contact us within 30 days of delivery.
For full details, please visit our Return & Refund Policy.
5. Can I cancel my order after placing it?
Answer:
Yes. We offer a 24-hour cancellation window.
Please contact our support team as soon as possible if you need to cancel your order.
6. What is your return policy?
Answer:
We offer a 30-day return window on eligible items.
Complete details can be found on our Return & Refund Policy page.
7. When will my refund be issued?
Answer:
Once your return is received and inspected, approved refunds are typically processed within 7 business days.
Processing times may vary depending on your bank or payment provider.
8. Do your products come with a warranty?
Answer:
Yes. All purchases include a 30-day warranty for eligible issues.
Please refer to our Return & Refund Policy for warranty-related information.
9. How can I contact customer support?
Answer:
You can reach our support team by:
Emailing info@wearorlena.com
Visiting our Contact Us page
10. Do you ship internationally?
Answer:
No. At this time, we ship within the United States only.
11. Do you have a physical retail store?
Answer:
No. Orlena operates exclusively online, allowing us to offer a curated selection and a more streamlined shopping experience.
12. Do you accept bulk or wholesale orders?
Answer:
Yes, we do accept bulk orders.
Please contact our support team for pricing and availability.
13. How do I request an exchange?
Answer:
If you would like to request an exchange, please refer to our Return & Refund Policy or contact our customer support team for assistance.
14. How can I track my order?
Answer:
Once your order ships, you’ll receive a tracking number by email.
You can also track your order through our Order Tracking page.
Contact Information
Store Name: Orlena
Address: 750 W San Jose Ave L2, Claremont, California, 91711, United States
Email: info@wearorlena.com
Phone: +12067784240
Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (PST)
We aim to respond to all inquiries within 1–2 business days.