Shipping policy

At Orlena, we take pride in delivering your order with care and reliability. Below is everything you need to know about how your order is processed and shipped.

Shipping Coverage

This shipping policy applies to orders delivered within the United States.

Delivery Timeline

Order Cutoff Time

5:00 PM (PST), Monday–Friday
Orders placed after the cutoff will be processed on the next business day.

Processing Time

1–2 business days (Monday–Friday)
During this time, your order is prepared and handed off to one of our trusted shipping partners.

Transit Time

6–8 business days (Monday–Friday)

Estimated Total Delivery Time

7–10 business days

Delivery timelines are estimates and may be affected by carrier delays, holidays, weather conditions, or other external factors beyond our control.

Shipping Carriers

We work with reputable carriers to ensure your order arrives safely, including:

USPS
UPS
FedEx

Carrier selection is based on destination and package requirements.

Shipping Fees

Free Standard Shipping

All U.S. orders ship free of charge
No minimum purchase required

Delivery Support

If your package is delayed, arrives damaged, or appears missing, please contact our support team as soon as possible. We’ll be happy to assist and work with the carrier to help resolve the issue.

Order Tracking

Once your order has shipped, you’ll receive a confirmation email with a tracking number.
You can monitor your delivery status at any time through our Order Tracking page.

Need Assistance?

For additional details, please visit our FAQ section or contact our customer support team directly.

Contact Information

Store Name: Orlena
Address: 750 W San Jose Ave L2, Claremont, California, 91711, United States
Email: info@wearorlena.com
Phone: +12067784240

Customer Support Hours:
Monday – Friday, 9:00 AM – 5:00 PM (PST)

We aim to respond to all inquiries within 1–2 business days.